All parts sold by us are warranted against defects in material and workmanship either by the original manufacturer or by TD Motion for the specified term. This warranty does not cover installation or consequential labor, failure resulting from improper installation, failure of a related component, or failure resulting from abuse or commercial or racing usage. Our liability is limited to the cost of the original component.
We reserve the right to replace or repair defective merchandise, or refund the purchase price, at our discretion.
We make every effort to supply you with original parts, when obtainable, at a reasonable price. Items that are obsolete will be the highest quality reproductions that we can supply. If you have any questions, please ask your sales person.
Q: Return Policy
All Returned Parts must have a Return Authorization Number (RA #) clearly marked on the outside of the box and must be shipped pre-paid in original condition. Obtain this Return Authorization Number from your salesperson before returning any parts to us. You must include the Return Authorization Number with the returned part, in order to receive proper credit for the returned merchandise. No collect shipments will be accepted. Please insure the returned parts for full value to protect yourself against loss. All truck freight returns must be authorized in advance.
Returned Parts may be subject to a 20% restocking fee.
Unauthorized returns (i.e. returns not having an RA#) will be refused.
We will not accept any returns after thirty (30) days from date of purchase.
Q: The following Parts are Not Returnable
- Used Parts. All used part sales are final.
- Electrical Parts.
- Special Order Parts.
- Any Parts which have been installed, marked, plugged-in, etc.
- Workshop Manuals.
Q: Special Order Items
Special Order items require a 50% non-refundable deposit. There will be a 20% charge on any cancellation of all Special Order items, including transmission products.
Q: Core Returns
Cores for rebuilt parts must be returned in original boxes. All cores must be complete, drained, fully assembled, and without damage to receive full core credit. Adjustments will be made for cores that are incomplete, incorrect, damaged, or in non-repairable condition. Orders which include a core charge will have an RA # included in the enclosed paperwork.
Please allow thirty (30)days from the date we receive your core to process your credit.
There will be a core charge on all rebuilt items–No Exceptions! This is necessary to insure core returns. A copy of the original invoice must accompany all returned cores. Core charges will be credited or refunded only after it has been determined that the core is complete and is rebuildable. Any defective core will be credited accordingly.
Q: Refused Orders
Freight charges, both ways plus a 20% restocking fee will be charged on any refused shipments for any unauthorized reason.
Q: Back Orders
If there is to be any delay in filling your order, you will be notified. Back Orders will be held for 60 days. All Back Orders will be shipped within 60 days or cancelled. If you do not want us to ship Back Orders, we must be notified immediately or you will be subject to our returns policy on merchandise returned.
CHECK ALL SHIPMENTS BEFORE YOU SIGN FOR THEM
Should your order arrive in a damaged condition, check contents in the presence of the carrier. Claims for shortage or error in shipment must be made within 10 days of receipt of goods. Claims for damage or loss in transit must be made by the consignee directly with carrier.